Winning the service game / Benjamin Schneider, David E. Bowen.
Material type: TextPublication details: Boston, Mass. : Harvard Business School Press, c1995.Description: xi, 295 p. : ill. ; 25 cmISBN:- 0875845703 (alk. paper)
- HF5415.5 .S34 1995
Item type | Current library | Collection | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Book | University Library | Regular Circulation | HF5415.5 S34 (Browse shelf(Opens below)) | Available | 3UPML00004830 |
Includes bibliographical references (p. 261-283) and index.
There are no comments on this title.