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		No cover image available Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Richard Y. Chang, P. Keith Kelly. by Chang, Richard Y Kelly, P. Keith Series: Quality improvement series \| Practical guidebook Material type: Text; Format: print ; Literary form: Not fiction Publication details: Irvine, Calif. : Richard Chang Associates, c1994 Availability: Items available for loan: University Library (1)Call number: 5415.5 C53. Place hold Add to cart (remove)
		The Apple experience : the secrets of delivering insanely great customer service / by Carmine Gallo. by Gallo, Carmine Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2012 Availability: Items available for loan: University Library (2)Call number: HF5415.5 .G356 2012, ... Place hold Add to cart (remove)
		Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer. by Hinton, Tom Schaeffer, Wini Material type: Text; Format: print ; Literary form: Not fiction Publication details: Englewood Cliffs, N.J. : Prentice Hall, c1994 Availability: Items available for loan: University Library (1)Call number: HF5415.5 H56 1994. Place hold Add to cart (remove)

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