The Apple experience : the secrets of delivering insanely great customer service / by Carmine Gallo.
Material type:
TextPublication details: New York : McGraw-Hill, c2012.Edition: 1st edDescription: 234 p. : ill. ; 24 cmISBN: - 9780071793209 (alk. paper)
- 0071793208 (alk. paper)
- 658.8/12 23
| Item type | Current library | Collection | Call number | Status | Date due | Barcode |
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University Library Regular Circulation | Circulating | HF5415.5 .G356 2012 (Browse shelf(Opens below)) | Available | 3UPML00019738 | |
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Book
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University Library Regular Circulation | Circulating | HF5415.5 .G356 2012 (Browse shelf(Opens below)) | Available | 3UPML00019739 |
Introduction: enriching lives -- Inspiring your internal customer -- Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your team -- Serving your external customer -- Follow Apple's 5 steps of service -- Reset your customer's internal clock -- Sell the benefit -- Unleash your customer's inner genius -- Create wow moments -- Rehearse the script -- Deliver a consistent experience -- Setting the stage -- Eliminate the clutter -- Pay attention to design details -- Design multisensory moments -- Conclusion: the soul of Apple.
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