Measuring customer satisfaction : survey design, use, and statistical analysis methods / Bob E. Hayes.
Material type: TextPublication details: Milwaukee, Wis. : ASQC Quality Press, c1998.Edition: 2nd edDescription: xviii, 278 p. : ill. ; 24 cmISBN:- 087389362X (alk. paper)
- HF5415.335 .H39 1997
Item type | Current library | Collection | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Book | University Library Regular Circulation | Circulating | HF5415.335 H39 1998 (Browse shelf(Opens below)) | Available | 3UPML00004825 |
Includes bibliographical references (p. 261-266) and index.
There are no comments on this title.