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Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John ¢vretveit.
Material type:
TextSeries: Quality in action (London, England)Publication details: London ; New York : McGraw-Hill Book Co., c1994.Description: xvii, 293 p. : ill. ; 24 cmISBN: - 0077079493
- HF5415.5 .E26 1994
| Item type | Current library | Collection | Call number | Status | Date due | Barcode |
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Book
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University Library | Regular Circulation | HF5415.5 E26 1994 (Browse shelf(Opens below)) | Available | 3UPML00006163 |
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| HF5415.32 M68 1995 Consumer behavior / | HF5415.32 O74 1992 Explaining buyer behavior : central concepts and philosophy of science issues / | HF5415.5 C76 1995 Customer bonding : pathway to lasting customer loyalty / | HF5415.5 E26 1994 Quality of service : making it really work / | HF5415.5 G88 The dynamics of service : reflections on the changing nature of customer/provider interactions / | HF5415.5 P39 1997 Delivering customer service: how to win a competitive edge through managing customer relationships successfully / | HF5415.5 S34 Winning the service game / |
Includes bibliographical references (p. 266-288) and index.
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