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Delivering customer service: how to win a competitive edge through managing customer relationships successfully / Shelia Payne
Material type:
TextPublication details: Hongkong : Grolier International, c1997.Description: 188 p. : ill. ; 24 cmISBN: - 0717297403
| Item type | Current library | Collection | Call number | Status | Date due | Barcode |
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University Library | Regular Circulation | HF5415.5 P39 1997 (Browse shelf(Opens below)) | Available | 3UPML00005400 |
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| HF5415.5 C76 1995 Customer bonding : pathway to lasting customer loyalty / | HF5415.5 E26 1994 Quality of service : making it really work / | HF5415.5 G88 The dynamics of service : reflections on the changing nature of customer/provider interactions / | HF5415.5 P39 1997 Delivering customer service: how to win a competitive edge through managing customer relationships successfully / | HF5415.5 S34 Winning the service game / | HF5415.5 V64 Know your customer: using practical market research for profit / | HF5429 B45 2004 Retail management : a strategic approach / |
Includes bibliographical references and index.
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