Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John ¢vretveit.
Material type: TextSeries: Quality in action (London, England)Publication details: London ; New York : McGraw-Hill Book Co., c1994.Description: xvii, 293 p. : ill. ; 24 cmISBN:- 0077079493
- HF5415.5 .E26 1994
Item type | Current library | Collection | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Book | University Library | Regular Circulation | HF5415.5 E26 1994 (Browse shelf(Opens below)) | Available | 3UPML00006163 |
Includes bibliographical references (p. 266-288) and index.
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